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BUSINESS & HOSPITALITY COMMUNICATION

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Program Description

The Business & Hospitality Communication program in Create Career College enables students to, first, lay a solid foundation of general and business English. Next, this program introduces the communication skills necessary for working in the hospitality industry. At an entry level, learners will be introduced to the basic communication skills necessary for working at a hotel reception or front desk. They will learn how to communicate properly with potential customers during inquiries as well as how to reserve rooms for hotel guests. It also describes the steps involved in check-in and check-out as well as the terminologies and expressions needed for these procedures. At a management level, learners will be introduced to advanced communication skills used in hospitality, tourism, and airline industry. Overall, this program is designed for younger trainees entering into the hospitality industry to improve their communication skills at hospitality-related workplace, trigger their interests in Hospitality Industry, and pursue a further career training in the future.

Upon successful completion of the program in Create Career College, students will be able to: lay a solid foundation of English; develop the skills needed to excel in workplace; deal with incoming calls and greetings politely and answering appropriately and all other communication inquires in business and hospitality environment.

Program Duration

Program Length – 36 Weeks 

(*3 Semesters, 12 Weeks for 1 Semester)

Admission Requirements

– High School Graduate (or Equivalent)

– Mature Student or 19 Years of Age or Over on the First Day of Class

Starting Dates

– Intermittent

Certificate Received

– Business & Hospitality Communication Diploma from Create Career College

Course Breakdown

Foundation of English course is a blend of business and general English, with a strong communicative focus. It is specifically designed to get learners talking. This course covers various global lifestyle topics. The topic areas, such as heritage, processes, time management and the Olympic Games, are engaging. Each unit consists of four strands. The grammar and functional language strands help students to lay a solid foundation of English. The ‘Work skills’ strand provides useful input and helps learners develop the skills they need to excel in the workplace. The vocabulary strand contains relevant business terms, helping learners develop a broad range of vocabulary for use in social and professional contexts. It includes language such as prefixes, suffixes, collocations and opposites, in addition to helpful notes on pronunciation.

Introduction to a career in Hospitality Industry at an entry level improves the necessary knowledge and skills of students planning to study in Hospitality Industry. This course provides students with simple, functional language for dealing with customers and colleagues in a variety of situations, such as taking bookings, checking guests in and out, dealing with inquiries and complaints, or taking payments. The course offers a straightforward approach to developing basic communication skills in the context of the hotel and catering industry.

Introduction to a career in Hospitality Industry at a management level improves the knowledge of people training for, or who have academy started, career in hotel, airline, tourism or catering industry. This course provides the language needed for dealing with customers and colleagues in a variety of work-related situations such as taking reservations, providing local information, serving food and drink, or applying for jobs. The course offers a straightforward approach to developing advanced communication skills in the context of the hotel and catering industry, tourism industry, and airline industry.