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| Diploma

Program Description

The Travel & Tourism Management Program in Create Career College is comprised of 12 courses designed to prepare learners for a career in travel and tourism business sectors as well as with associations that provide different products and services of travel and tourism with a particular focus on best practices at all levels of employment and ownership. Some of the topics covered are: Destination Geography, Cross-Culture Tourism, Products & Services, Law, Human Resources, Sustainable Tourism, and Automation- Airline reservation system.

Upon successful completion of the program in Create Career College, students will be able to: recognize emerging tourism industry trends and innovations; ability to describe the nature and characteristics of tourist; explain industry infrastructure developments and needs; demonstrate leadership and creativity in tourism industry activities; apply best practices in various tourism business in aspects of management, operations, human resources, and legal issues and apply for employment and prepare a Cover Letter, Resume, and practice interview skills

Program Duration

Program Length – 32 Weeks 

Include Practicum Length – 6 Weeks 

Admission Requirements

– High School Graduate (or Equivalent)

– Mature Student or 19 Years of Age or Over on the First Day of Class

– Provide Evidence of Approved English Test or Pass Create Career College’s English Assessment 

Starting Dates

– Monthly

Certificate Received

– Travel & Tourism Management from Create Career College

Course Breakdown

Tourism being one of the world’s largest industry, its size and scope necessitate a full introduction course for learners. Tourism is growing, dynamic, and global, with a tremendous economic, environmental and cultural impact. It is both a product and a service. This course introduces all 5 sectors of the industry and is designed to help the learner identify the factors which influence the industry in both positive and negative ways as well as what motivates people to partake in tourism activities.

This course is designed to introduce major tourism destinations; it is comprised of an in-depth study of most countries in the world. Students discover more about natural and man-made attractions, culture, currencies, food and beverage facilities, hospitality establishments, and all documentation required to travel. The focus is on better understanding geography in order to succeed in the tourism industry: it shows how a realistic knowledge of destinations can translate into a travel and tourism career success in tourism businesses where selling a destination is an essential skill for employment.

In order to be effective in a global world, more specifically in the tourism industry, people must have high cultural intelligence. Cultural intelligence (CQ) is a rich and dynamic skill set that can be developed through self-awareness and study. Learners in this course will develop skills they can take with them and use at work, at home, abroad, or in any setting where cross-cultural awareness, understanding, and interaction is required. The focus is on developing competence in cross-cultural communication in a variety of settings related to the tourism industry.

As the restaurant and food service industry is often the entry level position for numerous businesses in the tourism industry, this is an essential course for graduates of the Tourism Management program. The purpose of this course is to provide the student with an introduction to the world of restaurant and food service operations. More specifically, the course will provide an opportunity to understand the structure, nature and operating characteristics of food service as well as being able to identify the role of managers in the food service industry and to highlight their principal responsibilities.

This course is designed to provide an overview of tourism products and services such as: Surface and Ground Transportation (Rail, Car Rental and Motor coach companies), Accommodation, Cruise Industry, Tour Operators, and Activities and Events. The emphasis is on obtaining detailed knowledge of these products, services and suppliers, and sharing this information and costs associated with products and services with clients. The course introduces terminology, preparing itineraries, costing, verifying documentation and informing the client.
This course presents insights into key issues related to the successful operation of destination management organizations (DMO’s); it includes perspectives from the United Kingdom, Canada, and Mexico. Topics include services, sales, marketing, research and performance measurement, communications, product development, technology, human resources, member care, finance, governance, and alliances. The focus is on the functions of convention and visitor bureau (CVB’s) such as Tourism Vancouver, and other marketing organizations such as the Canadian Tourism Commission (CTC).
As consumer demand is growing, travel industry suppliers are developing new green programs, and governments are creating new policies to encourage sustainable practices in tourism. According to the World Tourism Organization, sustainable tourism is tourism that leads to the management of all resources in such a way that economic, social and aesthetic needs can be fulfilled while maintaining cultural integrity, essential ecological processes, biological diversity and life support systems. This course will guide through, and expose the learner to, a variety of information, website, articles and diverging point of views on sustainable tourism. The course will start by introducing ethical theories and the responsibilities of tourism business owners and stakeholders towards sustainability in tourism. The learner will be expected to demonstrate reflective thinking and problem-solving skills on the topic of sustainable tourism.

Course Description will be posted at late time, thank you.

This course outlines legal issues in Canadian sport and recreation management. Topics covered include a range of key topics that students in Sport and Recreation programs must understand as they enter the field, including risk analysis, insurance, legal liability, issues in tourism and casual recreation, and professional and amateur sport participation.
This course outlines four key components of human resources management: Challenges and the Legal Context, Attracting and Selecting People for the Organization, Developing People in the Organization, and Employee Relations. Each of the topic will be examined from two lenses: 1) General HR practices; 2) HR practices in the tourism industry.
Quoting airfares, issuing tickets, collecting payment, and processing refunds and exchanges are all essential components of the travel profession. This course provides a complete overview of domestic and international airfares, taxes, currency, and ticketing processes. Accurate interpretation of faring information is stressed. This includes all ticketing entries, domestic and international, fare calculation lines, tax codes and mileage system symbols. The ticketing portion presents current ticketing documents and procedures as mandated by the Billing Settlement Plan (BSP) – Canada: Manual for Passenger Sales Agents and the IATA Ticketing Handbook.

Practicum – 150 Hours

Career Opportunities

  • Holiday Representative
  • Tour Manager
  • Tourism Officer
  • Tourism Information Center Manager
  • Travel Agency Manager
  • Customer Service Manager
  • Event Organizer
  • Outdoor Activities/Education Manager

Potential Earning

The average Travel Agent salary in Canada is $31,500 per year or $16.15 per hour. Entry level positions start at $24,668 per year while most experienced workers make up to $52,000 per year. (Data from Neuvoo)

The average Tour Manager salary in Canada is $48,300 per year or $24.77 per hour. Entry level positions start at $29,633 per year while most experienced workers make up to $82,110 per year. (Data from Neuvoo)