Course Description

HOSPITALITY MANAGEMENT CERTIFICATE

Description

Create Career College offers hospitality management in collaboration with the American Hotel & Lodging Educational Institute (AHLEI) which is widely recognized as the preeminent leader in hospitality certification. The curriculum and training of this program enables students to master the fundamental management and operational skills needed in the hospitality industry. They are introduced to management best practices while being introduced to facets of global activities that are affecting the industry.

Upon successful completion of the Hospitality Management Certificate program at Create Career College, students will be able to act in an ethical manner and practise within the legal framework of the industry, communicate effectively as hospitality professionals, provide responsible and professional food and beverage services, and apply theoretical principles and practices of guest and customer services.

Program Duration

Lecture Length = 16 Weeks
Co-op Work Experience = 16 Weeks

Total: 32 Weeks

Create Career Opportunities

  • Event Planner
  • Back Office Assistant
  • Front Desk Clerk
  • Restaurant Supply Buyer
  • Bartenders
  • Host/Hostess
  • Concierge

Potential Earning

Academic Admission Requirement

English Requirement

Course Listing

The purpose of this course is to provide you with an introduction to the world of business and particularly to business as it applies to the hospitality industry. More specifically, the course will provide an opportunity for you to: become acquainted with the social, economic and environmental context within which the hospitality industry operates; understand the structure, nature and operating characteristics of the different sectors of the hospitality industry; obtain an appreciation of the various functions of management and their interrelationships with other key concerns of managers such as marketing, finance and human resource management.

This course presents a systematic approach to front office procedures by detailing the flow of business through a hotel, starting from the reservations process to check-out the account settlement. The course also examines various elements of conducting effective front office management paying particular attention to the planning and evaluation of front office operations and to human resources management. Front office procedures and management are placed within the context of the overall operation of a hotel.

Housekeeping is critical to the success of today’s hospitality operations. An Educational Institute survey of nearly 4,500 properties identifies housekeeping as one of the top three departments that could be most improved by training. In this course, you will learn what it takes to direct the day-to-day operations of this vital department, from an overall management down to technical details

This course shows students how foodservice professionals create and deliver guest-driven services; enhance value and build guest loyalty, and continuously improve the process of providing excellent service. You will learn how every aspect of a food service operation contributes to the guest experience, and explore unique features of a variety of food and beverage operations. The course includes an updated menu trend, bioterrorism, responsible alcohol service, and material on leadership, service skills, and service styles.

 

Credentials

Start Dates

2020

March 2, March 30, April 27, May 25, June 22, July 27, August 24, September 21, October 19, November 16, December 14

Class Schedule

Monday Tuesday Wednesday Thursday Friday
CLASS 9AM to 1PM 9AM to 1PM 9AM to 1PM 9AM to 1PM 9AM to 1PM
unnamed (1)
Translate »