Course Description

HOSPITALITY MANAGEMENT CERTIFICATE

Description

Create Career College offers hospitality management in collaboration with the American Hotel & Lodging Educational Institute (AHLEI) which is widely recognized as the preeminent leader in hospitality certification. The program’s curriculum and training enable students to master the management and operational skills needed in the hospitality industry. Students are introduced to management best practices while being introduced to facets of the global activities that are affecting the industry.

Upon successful completion of the program, students will be able to demonstrate leadership competencies in the hospitality sector, communicate effectively as hospitality professionals, provide responsible and professional food and beverage services, supervise both front and back of the hotel and restaurant operations, manage basic human relations issues, apply the theoretical principles and practices of guest and customer services, apply critical thinking and problem-solving techniques to management decisions and recommendations.

Program Duration

Lecture Length = 48 Weeks
Co-op Work Experience = 48 Weeks

Total: 96 Weeks

Create Career Opportunities

  • Event Planner
  • Cruise Coordinator
  • Cruise ships and Resorts
  • Customer Service Representative
  • Destination Coordinator
  • Food Program Management
  • International Marketing Consultant
  • Reservations Agent
  • Marketing Coordinator
  • Resort Coordinator

Academic Admission Requirement

English Requirement

Potential Earning

Course Listing

This course takes a management perspective in explaining the organization and structure of hotels, restaurants, casinos, cruise lines, and clubs. It includes information on franchising, management contracts, business ethics, human resources, marketing and much more. By using charts, exhibits, hospitality industry statistics, and website listings provide useful information that can be applied on the job.

Provides hospitality managers and students with general information about hotels and restaurants. Students will be able to understand the relation of lodging and food and beverage operations to the travel and tourism industry.

Get the foundation you need to make smart decisions in food and beverage operations. This course shows how to provide guests the highest priority as all details of the food and beverage operation are planned, implemented, and evaluated. You’ll learn how to build business through effective marketing strategies, how to satisfy the food- quality and nutritional demands of guests, and how to increase profits by maximizing service and productivity.

This course teaches the skills that can help you develop effective supervision and management skills that are essential to success in the industry. Topics include how to recruit, select, and train; increase productivity; control labour costs; communicate effectively; manage conflict and change, and use time management techniques. Resources on creating a professional development plan for your hospitality career can help you set the direction for future educational and professional endeavours.

Learn how to improve your leadership abilities and develop an understanding of high-performance teams, as well as, employee empowerment. Textbook information will provide an understanding of diversity and cultural change while practical information prepares leaders to put management tools into action to enhance service and boost business.

Increase front office efficiency and help sales grow with the knowledge and skills gained from this course. Topics include revenue management and the latest technology applications. This course shows how front office activities and functions affect other departments and focuses on how to manage the front office to ensure your property’s goals are met. Case studies and real-world examples present a practical industry focus.

Provides hospitality managers and students with general information about clubs and how to manage clubs from variety of sectors (city club, country club, Sports club etc). The purpose is to help students understand Clubs in a theoretical way.

No property can be profitable without clean rooms and efficient housekeeping operations. Learn what it takes to manage this important department. This course provides a thorough overview, from the big picture of hiring and retaining quality staffs, planning and organizing, to the technical details for cleaning each area of the hotel. Practical information from industry experts makes the contents of this course immediately applicable to your job situation.

Hospitality is a people industry, and this course shows how to manage the important human resources who provide services within a hospitality operation. You’ll learn how to fulfil the requirements of U.S. Employment and workplace laws, and discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

Security is one of the top concerns in today’s hospitality industry. This course provides the background you need to be informed about the security issues and practices that affect your property every day. Topics include the physical security of the property, asset protection, guest protection, security equipment, emergency management and procedures, OSA requirements, and more. Exhibits, sample forms and documents, and links to safety and security web sites make this course practical and relevant.

This course provides a solid grounding in hospitality technology and the management of information systems. Content includes applications for all functional areas, including reservations, rooms, food and beverage, sales and event management, and accounting. You’ll learn the basics of purchasing, implementing, maintaining, and managing today’s information systems. This course also explores systems security and maintenance, e-commerce, and hospitality careers in information technology.

Discover how to build a top-flight sales team with creative, successful sales and marketing programs that really work. This course shows how to sell rooms and food beverage services to business and leisure travelers, travel agents, and meeting planners. Industry professionals provide tips on marketing strategies that work, how concepts presented in the course are applied in today’s industry.

Credentials

Start Dates

2020

March 2, March 30, April 27, May 25, June 22, July 27, August 24, September 21, October 19, November 16, December 14

Class Schedule

Monday Tuesday Wednesday Thursday Friday
CLASS 9AM to 1PM 9AM to 1PM 9AM to 1PM 9AM to 1PM 9AM to 1PM
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